You can track the delivery of your order using the tracking number that was included in your dispatch notification email. The tracking number is generally an alphanumeric code that varies by courier.

If you choose Express Shipping, your order will be delivered with UPS/Fedex, for Standard Shipping your order will be delivered using your local courier.

You can enter the tracking number on the courier’s website, generally under ‘Tracking’. You can find the USPS website here, the UPS website here, and the FedEx website here.

If you have any further questions on other tracking information, please contact our customer support team at support@lumba.health.

Generally, your at-home test kit will arrive within 5 business days. This does depend on your location and selected shipping.

Orders with standard shipping generally arrive within 3-5 business days.

Orders with express shipping generally arrive within 1-2 business days.

Although our courier services do strive to achieve the above delivery schedules all of the time; unfortunately, we cannot always guarantee that you will receive your order within the estimated delivery time.

Due to high volumes, increased demand on supply chains, and severe weather conditions, we may experience delays in shipping.

You can check with our delivery partners to see if there are any current delays. If you choose Express Shipping, your order will be delivered by UPS/FedEx, for Standard Shipping your order will be delivered using your local courier. You can find the USPS website here, and the UPS website here, and the FedEx website here.

Be assured that if you place an order it will be shipped, and you can use your tracking information to check on your package with our delivery partners.

Yes, you will receive an email with the tracking information of your delivery.

If you have not received this email and would like to track your order, please reach out to our customer support team at support@lumba.health.

If you have ordered with free standard shipping, then no, you do not need to be at home to have your order delivered.

If you have a P.O. Box with USPS and your order is larger than your P.O. Box, your order will be held by Post Office staff for pickup and you will receive notification of this.

If you choose express shipping, you can use the address of your local UPS Depot or UPS Store to have your order delivered if you will not be home at the time of delivery.

Yes, we can ship test kits ordered with standard shipping to P.O. boxes. However, test kits ordered with expedited shipping may not be successfully delivered to P.O. boxes due to FedEx/UPS limitations.

If you have any further questions, contact our customer support team at support@lumba.health.

If your order is listed as ‘Delivered’ but you have not received your order, there are several reasons for this.

It is possible that your order was delivered but was placed in a more secure or discrete location.

After checking to see if your order was left in an alternative location and you are still unable to locate your order, please contact the courier that was responsible for delivering your order. You may need the tracking number for the courier to access specific details of your delivery.

If the courier states that your order was delivered but you are unable to locate this delivery, please contact our customer support team at support@lumba.health for further assistance and options.

There are multiple reasons that you may be experiencing difficulties logging into your account. Please contact our customer support team at support@lumba.health to resolve the issue.

If your at-home test kit is personalized with your name and correct personal information, you do not need to activate it. Simply collect your sample and send it back to us- we already have the necessary details.

If your at-home test kit is not personalized, has someone else’s name or personal information on it, or has errors in the name and personal information, please activate your kit by visiting our website at lumba.health.

It is important to activate your kit before you collect your sample if your kit is not personalized with your name and correct personal information. If your kit is not activated, we will have no way to report your results back to you.

To activate your kit, please visit our website at lumba.health or scan the QR code on your test kit.

If you are having any difficulty activating your kit, please contact our customer support team at support@lumba.health.

Yes, whether your kit is already personalized for you or not, the kit can be activated by someone else and will no longer be connected to you or your information in any way.

Please follow the instructions for use included in your at-home test kit.

If you are experiencing any difficulties collecting your sample or have further questions, please contact our customer support team at support@lumba.health.

Please aim to fill the tube to the upper line if possible. The tips below might help you collect your sample.

If you have managed to fill the tube approximately half way, we would advise sending the sample back to the lab for testing. If there is not enough blood to provide a test result, we will reach back out to you.

If you have used all of your lancets and have not managed to fill the sample tube to at least the halfway mark, please reach out to us at support@lumba.health, and we can help identify the best next steps.

Here are some tips to help:

1. Collect your sample right after you wake up early in the morning.
2. Drink a glass of water. Being well hydrated will make it easier to collect your sample.
3. Take a warm shower before you collect your sample, or run your hands under warm water for a few minutes since heat improves blood flow.
4. Do some light exercise (move around, go for a walk, etc.) to get your blood flowing.
5. Make sure your arm is below your heart- let gravity do some of the work.
6. Nails that are too long can make it difficult to collect a sample.
7. Avoid pricking hard skin and calluses. Choose a different finger if necessary.
8. Do not apply lotion before collecting a sample.
9. Review the blood collection instructions for use included with your at-home test kit.

Some tests have specific instructions such as fasting or collecting your sample at a certain time of day or month. Please refer to the instructions for use included in your at-home test kit. If you have further questions, you can contact us at support@lumba.health.

Some tests have specific instructions such as fasting, but fasting is not required unless indicated. Please refer to the instructions for use included in your at-home test kit. If you have further questions, you can contact us at support@lumba.health.

Please send us everything included in your at-home test kit except for the purple and blue card that says “Keep this card with you!”. We need your sample sealed in the sample collection bag, all used sample collection materials, and the patient identification card to process your sample and to dispose of the kit materials properly.

There are two cards included in each test kit. The first card is purple and blue and says “Keep this card with you!”- please keep this card and do NOT return it to us. The second card is white with a red banner that says “Please return this card with your test kit!”- please do NOT keep this card and please send it back with your sample.

After you have collected your sample and have ensured the lid on your sample collection tube is secured for shipping, place your sample(s) into the ziptop sample collection bag, and seal the bag shut.

Once the sample collection bag is sealed, place it back into the Lumba test kit box along with the patient information card and close it. Place the kit box into the pre-paid return envelope provided with your kit.

Send the package back to us by placing it into a standard US Postal Service mailbox or dropoff point.

We recommend that you collect your sample Monday through Wednesday and send it back to us on the same day.

As long as you return your sample back on a Monday–Wednesday, your sample should arrive in the lab for testing within 24-48 hours. Occasionally there may be delays due to courier or weather issues. In the unlikely event your sample is affected by these delays and is unsuitable for analysis we will reach out to you with an alternative or replacement option.

When your results are ready, you will receive an email to let you know your results are available with instructions on how you can access your results.

Your results will be ready within 24-48 hours of when the laboratory receives your sample.

When your results are ready, you will receive an email to let you know your results are available with instructions on how you can access your results.

In most cases, results are available within 24-48 hours after the lab receives your sample.

If you are concerned about the status of your sample, you can email our customer support team with ‘Sample Status Update’ in the subject line at support@lumba.health.

We understand waiting for results can be a worrying time. We aim to get your results back to you as soon as we can. If you have waited the specified time (24-48 hours for shipping and an additional 24-48 hours for laboratory processing) and you still have not received your results, please email our customer support team at support@lumba.health who will be happy to look into this further for you.

If your sample was rejected, that means that the lab was unable to run your test. This is usually due to problems after your sample is collected but before being processed by the lab. Possible reasons for this include significant presence of contaminating material in the sample, leakage of the sample, late arrival of the sample.

We apologize for any inconvenience. If your sample was rejected, please reach out to us at support@lumba.health to discuss next steps.

If your sample was rejected, that means that the lab was unable to run your test. We apologize for any inconvenience.

Please reach out to us at support@lumba.health to discuss next steps.

Our laboratory operates on weekends and most holidays. If you have questions about how a specific holiday might affect your sample collection, shipping, and processing, please contact us at support@lumba.health.

Our at-home test kits are not suitable for anyone under the age of 18.

Finger prick sampling is a form of capillary blood sampling. Capillary blood sampling for laboratory testing has been used for years as a standard procedure, for example in the care of newborn babies.

Advances in-lab technologies (micro-sampling) mean that we can now run many tests on very small sample volumes. The tests used by our laboratory are chosen because they allow a high degree of sensitivity (whether we can find the target) and specificity (binding to the target and only the target) with a small sample size.

Your samples are processed in the same CLIA-certified laboratory that processes samples for primary care physicians and testing organizations. The laboratory undergoes frequent quality control checks to ensure the highest standard of testing. The equipment and analyzers are all validated for the specific function of testing your samples.

In the United States, a licensed healthcare provider order is an authorization for you to have lab testing performed. It’s similar to a healthcare provider providing a prescription for medication.

This step is needed because some states require that a licensed healthcare provider authorize laboratory tests. We work with a network of state-licensed healthcare providers, who will authorize test requests and review the results of Lumba customers.

In certain cases, after you receive results, a member of our clinical team may request to schedule a time to speak with you. Please share your results with your primary care provider for medical advice and the right next clinical steps for you.

Getting lab results from home with the use of our at-home test kits can often be more convenient and flexible than other traditional types of healthcare. We are not a replacement for visiting your doctor or other healthcare provider. Diagnostic tests are not intended as medical advice and cannot substitute consultation with a healthcare provider. Consult with a provider before beginning or changing any health plan and before diagnosing or treating any disease or condition.

Test results are just as accurate as tests performed by other healthcare facilities. Your samples are processed in the same CLIA-certified laboratory that processes samples for primary care physicians and testing organizations. The laboratory undergoes frequent quality control checks to ensure the highest standard of testing. The equipment and analyzers are all validated for the specific function of testing your samples.

No test provided by Lumba is FDA approved, cleared, or authorized. The tests provided by Lumba are developed and with performance characteristics determined by the CLIA-certified laboratory that processes each sample. These laboratories are certified under the Clinical Laboratory Improvement Amendments of 1988 (CLIA) as qualified to perform high complexity clinical laboratory testing. Each test has been validated, but the FDA has not independently reviewed this validation.

Some of the benefits include:

• Quick and simple
• Less painful than venous blood collection (the normal blood draw method at a doctor’s office or hospital) for many patients
• Low cost — Test kits can cost less than a doctor’s visit and do not necessarily require traveling or taking time off work
• Less invasive than venous blood collection for many patients
• Convenient and private
• Accurate — Samples are processed in the same labs used by doctors and testing organizations

Most of our sample collection kits have an expiration date 1 to 6 months from the time of purchase. Our laboratory cannot process samples collected using an expired kit, so if you plan on using your sample collection kit at a later date, please note the expiration date. The expiration date is located on the side of the kit box in month, year and day format.

Once the sample has been analyzed by the laboratory, the sample is then disposed of appropriately in accordance with biological specimen disposal standards.

We encourage sharing your Lumba results with your healthcare provider, however, we will never share your information with any third parties (except as required by state health agencies in the case of communicable disease testing).

If you wish to share your results, you can do so by printing them or downloading a PDF copy of the official lab report from your account.

Our at-home test kits are delivered in generic plain packaging with no reference to Lumba or laboratory testing on the packaging.

You can read about how we use and protect your information in our Privacy Policy.

Keeping your data secure is of the utmost importance to us. We use a HIPAA-secure Electronic Medical Records (EMR) system that has appropriate technical and organizational measures to ensure the security and confidentiality of your information. Weonly share your information where required to deliver our products and services or where we have a legal basis to do so.

For further information about our privacy and security practices, please see our Privacy Policy and our Terms & Conditions.

Once you receive your confirmation email that your refund has been processed, it should be reflected in the account used for purchase within 14 business days.

*Note that time frames for processing may be subject to change. If you need to contact us regarding your refund, please feel free to contact our customer support team at support@lumba.health.

If your order has not shipped, you are eligible for a 100% refund of your Lumba order. If it has been 15 days or less since you've placed your order, you are eligible for a full refund minus $15 USD (or $28 USD for expedited shipping) per test kit to cover shipping, handling, and processing fees. Orders over 15 days old and orders where test results have been released are not eligible for any refund.

Damages and issues

You may also be considered for a 100% refund if the item you receive is defective, damaged, or if you receive the wrong item. Please inspect your order upon reception and contact us immediately if there is an issue.

Returns

In all cases, Lumba cannot accept returned/unused kits. If you received your order and do not wish to continue with the test, we ask that you dispose of the kit.  

Refund Approval

If approved for a refund, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your refund, please contact us at support@lumba.health.

Request a Refund or Ask a Question

To request a refund or to ask any related questions, you can contact us at support@lumba.health.

To request a refund or to ask any related questions, you can contact us at support@lumba.health.