Billing and Payment Policy
This Billing and Payment Policy ("Policy") outlines the terms and conditions for billing and payment on the Shopify e-commerce website located at https://lumba.health/ (the "Website"). This Policy is applicable to all users and customers located in the United States ("US") who make purchases on the Website. By making a purchase, you agree to comply with this Policy.
Payment Methods: We accept the following payment methods for purchases made on the Website:
- Credit cards (Visa, Mastercard, American Express, Discover)
- Debit cards
Pricing and Currency: All prices listed on the Website are in US dollars (USD), unless otherwise specified. The prices displayed are exclusive of any applicable taxes, shipping fees, or customs duties. The final purchase price, including any additional charges, will be displayed during the checkout process before you confirm your order.
Order Processing: Once you have completed the checkout process, an order confirmation will be sent to the email address provided. The order confirmation will include details such as the order number, items purchased, total amount due, and shipping information. Please review the order confirmation carefully and contact our customer support immediately if any discrepancies are found.
Sales Tax: Sales tax will be applied to orders based on the applicable tax rates in the US. The exact sales tax amount will be calculated and displayed during the checkout process. Please note that the tax rates are subject to change based on the applicable laws and regulations.
Shipping and Delivery: Shipping and delivery options, including estimated delivery times and associated costs, will be displayed during the checkout process. We strive to process and ship orders promptly; however, please note that delivery times may vary depending on the shipping method selected and the destination. We are not responsible for any delays or issues caused by the shipping carrier.
Returns and Refunds: Our returns and refunds policy can be found on our website. Please refer to the "Returns and Refunds" page for detailed information regarding eligibility, procedures, and timeframes for returning products and receiving refunds.
Security: We employ industry-standard security measures to protect your payment information. However, please be aware that no method of transmission or electronic storage is 100% secure. We cannot guarantee the absolute security of your information, but we will take reasonable steps to ensure its protection.
Disputes and Chargebacks: If you encounter any issues with your order or have concerns regarding billing, please contact our customer support team. We encourage open communication to address and resolve any disputes. In the event of a chargeback initiated by you without attempting to resolve the issue with us, we reserve the right to suspend your account and refuse any future purchases.
Modification of Policy: We reserve the right to modify or update this Billing and Payment Policy at any time without prior notice. The revised Policy will be effective upon posting on the Website. It is your responsibility to review this Policy periodically for any changes.
By using the Website and making a purchase, you acknowledge that you have read, understood, and agree to abide by this Billing and Payment Policy.
If you have any questions or require further assistance, please contact our customer support team at
+1 855 586-2210.
Note: This policy is a general template and should be reviewed and customized to fit the specific needs and requirements of your business. It is recommended to consult with legal professionals to ensure compliance with applicable laws and regulations in the US.